The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. I will keep working with you until it's resolved. Feel free to ask back any questions and let us know how it goes. If you have further problems reply back with results of each step. For USB it should prompt when to plug in the printer. Follow the setup screens closely as you install the software. Ħ) Extract Printer software, right click Setup file to Run as Administrator. Older software may need to be installed in Compatibility Mode to run correctly. Now is also the time to check for any newer printer firmware to install which matters a lot.
Restart PC.ĥ) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.ģ) Use one of these methods to remove all of the old printer drivers:Ĥ) Now type Control Panel in Start Search, open CP, choose Icon View.
I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.
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